Refund policy
Refund & Return Policy
Your satisfaction matters to us. If something isn't right with your order, we're here to make it right.
What qualifies for a return or refund?
We offer returns or refunds in the following situations:
- Your item arrives damaged
- Items are missing from your order
- Your order is lost or not delivered within the expected timeframe
You have 60 days from delivery to contact us regarding any of these issues.
Return requirements
To be eligible:
- The item must be unused and in its original packaging
- Proof of purchase is required
How to request support
To report an issue, email us at support@catrindecor.com. Please contact us before sending anything back, as returns without prior approval won't be accepted.
If you have any questions before purchasing, feel free to reach out — we're happy to help.
EU customers
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period in accordance with EU regulations. Items must be unused, in original packaging, and proof of purchase is required.
